First and foremost, the COVID-19 outbreak is a human crisis, and that should be a first-order principle guiding all messaging. The outbreak is a fast-changing and dynamic situation and people are looking to the sources they trust for information. Your customers’ experiences with your brand matters more than ever. The language you use can reinforce trust or erode it. To help you navigate the journey ahead, we’re providing resources to help you connect with customers, employees and all stakeholders.
Below are five key communication principles derived from our content intelligence and language analysis to help guide your communication efforts.View the Guide