B2C Email Marketing Campaigns: 3 Ways to Get More Personal with Customers and Drive Results
BY NITU SIDHU
Persado Campaign Manager
Email blasts are a popular option for consumer brands looking to market a new sale — and for good reason. Email marketing is an efficient way to communicate with brand-loyal consumers. Unfortunately, the typical 9-to-5er receives about 121 emails a day, making it increasingly difficult for brands to stand out. So what’s a B2C email marketing professional to do?
You’ve heard this before but tailoring your messages to connect with customers is a good place to start. By that I mean conveying the right language and emotions that will inspire your audience Persado specializes in finding language — and the emotion behind it — that will inspire consumers to engage with marketing messages. Why? Because the emotions conveyed in a message contribute to 60% of consumer engagement with an email, based on Persado analysis of nearly 50 million marketing messages across 17 industries and 30 countries.
Harvard Business Review came to the same conclusion:
“After a major bank introduced a credit card for Millennials designed to inspire emotional connection, use among the segment increased by 70% and new account growth rose by 40%.
Within a year of launching products and messaging to maximize emotional connection, a leading household cleaner turned market share losses into double-digit growth.”
Where B2C Email Marketing Campaigns Fall Flat
Unfortunately, when a brand sends out a promotion it can be rather cookie-cutter and impersonal. Just take a look at a very big sale day in the United States that’s coming up: Memorial Day.
It can be argued that the gist of the message is relayed to the reader. But in reality, it’s like being in the middle of downtown San Francisco, pulling out a megaphone and informing people about a killer sale just a block away. It’s quick, easy and gets the job done – but how is it building a connection with customers? What/how is a brand making them feel? The answers: It’s not and probably not much of anything. Using Persado Predict, an analysis tool used to help clients and prospective clients see which emotions best resonate with their audiences, I found “Memorial Day Sale: Sitewide Savings for All!” would project a negative lift across important B2C industries: Travel & Hotels (-24.94%), Consumer Services (-28.49%), Fashion & Apparel (-12.14%), Retail & eCommerce (-21.30%), and Technology (-9.24%).
Furthermore, Forrester Research, Inc., a leading global research firm, released an October 2017 report on “The Next Chapter of Email Marketing” which said:
“Customer-obsessed marketers should spend their resources developing email into the linchpin of the customer journey, instead of just continuing it as a promotions vehicle.”
What gives? There is a changing of the guard when it comes to email. In order to thrive in today’s climate, brands need to rethink the language in marketing messages and become more personable with subscribers. How should one go about that?
It’s easier said than done and requires extensive testing to see what an audience responds to best. However, if a marketing team lacks the time and resources to get this done for the company, I’ve outlined three different perspectives that teams can use to become more personal brands today.
Email subscribers are important, and in many ways a business’ lifeblood. They can easily unsubscribe from emails at any moment, but at this point they haven’t. What better way is there to position an upcoming Memorial Day Sale than to show them gratitude for being a loyal customer? Persado has found that gratitude is an all-around strong performer when it comes to getting engagement. Try this:
“We’re thanking you with our Memorial Day Sale”
According to Persado data, this subject line will give retail and eCommerce professionals an 11.57% uplift.
Make it Exclusive
Not everyone can be Willy Wonka, handing out golden tickets to their biggest fans, but B2C marketers can still evoke similar feelings to subscribers. This example implies customers are getting VIP treatment:
“You’re invited to our Memorial Day Sale Event (psst… Savings just for YOU)”
The shift is pretty apparent. In just a few words, Persado was able to turn a sale that’s trying to reach anyone and everyone into a sale that’s just right for the person reading this email. Showing exclusivity is another emotion that tends to get good results; roll out the proverbial red carpet for subscribers with language such as “keep it to yourself” or “you’re qualified for.” Those in the technology industry can expect the following subject line to garner a 14.48% uplift.
Let Your B2C Email Marketing Message Let Consumers Know They’ve Come to the Right Place
It’s hard to trust everything that comes to an inbox these days. There is plenty of overpromising and under delivering, and subscribers are now justifiably thinking twice on opening that email with the killer sale. Quell those worries by incorporating language that reassures them that this is just what they are looking for with words and phrases such as “no catch,” “seriously,” or “not a joke.” For an upcoming Memorial Day Sale, fashion brands can expect a 14.61% uplift with this subject line:
Seriously! This Memorial Day Sale is officially confirmed
Language is powerful and with just a few words that convey just the right emotion, you can turn a flat B2C email marketing message into something exciting, unique and interesting to your customer. In turn, consumer companies will see higher open and click rates and lower unsubscribe rates. Feel free to A/B test the subject lines that we have come up here, or try to come up with your own referencing our “Wheel of Emotives” that details 12 other emotions below.
Tracking emotions and scoring specific words and phrases are obviously very important to us. Just as Spotify is able to tailor personalized playlists according to your listening history, Persado is able to generate messages across all channels, including subject lines, email bodies, landing pages and display ads, that resonate best with your customers. With an average uplift of 49.5% on conversions, businesses cannot afford to miss out on greater value.
If you’d like to go more in-depth on just how we are able to track B2C email marketing messages and make them work for your business, get your hands on it with a 14-day free trial of Pro Email Starter. You can also reach out to Persado for a complimentary demo.
About the author
Nitu Sidhu is a Persado Campaign Manager. In his role, he is a part of the Enterprise team and uses Persado’s machine-learning technology to create messages making data-driven decisions based on past results. He is able to analyze individual and aggregate campaign results to produce valuable insights about language and formatting performance for Persado clients.