Customer Success Manager (French speaker)

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Who We Are:

Persado is the Marketing Language Cloud: AI-generated language that resonates the most with any audience, segment, or individual. Imagine having a copywriter and data scientist for each person in your audience; the platform generates the precise language that performs along with analytics detailing what drove response, resulting in better business outcomes and unprecedented insight into consumer engagement.

Comprised of the world’s largest marketing language database, with over a million organized, tagged, and scored words, phrases, and images, Persado’s Marketing Language Cloud enables brands to increase acquisition and retention while building long term consumer relationships. To unlock the power of language and emotion for marketing, visit persado.com.

What We Are Looking For:

Persado, a high-growth digital marketing technology company, is looking for a Customer Success Manager (French speaker) in Milan, Italy to be responsible for achieving retention goals and assigned strategic account management objectives for our clients.

What We Want You To Do:

  • Develop and deliver prospect sales materials and product demonstrations
  • Gather prospect business requirements and build a value proposition
  • Understand prospect & customer digital strategy and identify the optimal way to fit Persado
  • Drive both the Persado Sales Team and customers through the sales process
  • Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
  • Proactively lead account planning process that develop performance objectives, financial targets, and critical milestones for the duration of the contract.
  • Ensure renewal of account contracts and promote new expansion opportunities within the account
  • Engage with Persado’s product team to translate customer feedback into product requirements.
  • Passion about the customer experience and vow to be their advocate
  • Build and maintain strong relationships throughout the sales cycle

 What We Want To See:

  • 4+ years relevant experience in Solution Sales as Sales Engineer, Account Manager or equivalent experience in digital agencies / digital or business strategy divisions of consulting firms
  • Business consulting mindset in assessing business and strategic customer priorities, build up a value proposition and present to senior sales and marketing stakeholders
  • Result oriented and methodic approach in planning, govern and execute all the steps of the sales cycle
  • Deep understanding of the digital ecosystem, including email marketing, display advertising, social, mobile commerce etc
  • Experience in Telco, eCommerce and retail Banking
  • Strong numerical skills, an Engineering background is preferred
  • Knowledge of data analysis, good understanding of the online marketing industry from a business and technical perspective
  • Knowledge of one or more of the following products is a distinct advantage: Adform, DoubleClick, Facebook Ads, Adobe Target, Optimizely, Emarsys, Adobe Campaign, IBM Unica etc
  • Excellent written and spoken communication skills in English;
  • Knowledge of French is a must

Who You Are:

  • Excited about working in a lean start up environment
  • Must be enthusiastic, professional and highly pro-active
  • Thrives on finding intriguing solutions to ambiguous problems
  • Desire to dive in and learn in a fast-paced environment
  • Collaborative team player with the ability to shift gears quickly and efficiently
  • Dependable and reliable with clear thinking and attention to detail
  • Truly loves working in a fast-paced, creative environment, whose passion is evident in their work
  • Great sense of humor and outlook on life

What We Offer:

By joining Persado, you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.

  • Competitive salary and bonus plans
  • Meaningful equity compensation
  • All the computer gear you need to improve your productivity
  • Work-life flexibility - we value your contributions above all

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