IT Support Contractor (part-time)

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Who We Are:

Persado is the Marketing Language Cloud: AI-generated language that resonates the most with any audience, segment, or individual. Imagine having a copywriter and data scientist for each person in your audience; the platform generates the precise language that performs along with analytics detailing what drove response, resulting in better business outcomes and unprecedented insight into consumer engagement.

Comprised of the world’s largest marketing language database, with over a million organized, tagged, and scored words, phrases, and images, Persado’s Marketing Language Cloud enables brands to increase acquisition and retention while building long term consumer relationships. To unlock the power of language and emotion for marketing, visit persado.com.

What We Are Looking For:

A part time IT Support contractor in our New York office to assist our IT team in providing excellent support to end users.

Expected Hours of Work:15-20 hours per week

What We Want You To Do:

  • Provide 1st & 2nd level end user support. Provision new equipment & user accounts.
  • Perform advanced troubleshooting for end user issues
  • Manage operating systems, software & services centrally through the use of computer management suites.
  • Manage cloud services (e.g. Google Suite)
  • Oversee the smooth operation of our Videoconferencing & VoIP facilities
  • Track and route problems and requests and document resolutions
  • Liaise with vendors & suppliers

 What We Want To See:

  • Minimum of 2 years relevant work experience.
  • Solid Mac & Windows support skills
  • Good knowledge of TCP/IP networking, & related network services
  • Ability to resolve application problems, troubleshoot & maintain software and hardware
  • Experience with Cloud office applications like Google Suite / Gmail / Office 365
  • Windows Server, Active Directory basic administration skills
  • Experience with JAMF Pro will be considered a plus
  • Experience with Video Conferencing systems will be considered a plus

 Who You Are:

  • Able to perform under pressure and handle tight deadlines with multiple competing priorities
  • Exhibits team-oriented mentality
  • Exhibits positive, can-do attitude, and is willing to take on new tasks and go above and beyond typical daily responsibilities
  • Exhibits solid process-oriented thinking and problem-solving capability
  • Fast learner
  • Good communication skills

What We Offer:

By joining Persado, you will be part of a young, creative, and dynamic company undergoing rapid growth and transformation into a global market leader.

  • Competitive salary and bonus plans
  • All the computer gear you need to improve your productivity
  • Work-life flexibility - we value your contributions above all

 

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