MUNICH – December 12, 2019 – Persado, the global leader in using AI to generate high-performance language for enterprise communications, has been named a winner of a DIAmond Award at this year’s Digital Insurance Agenda (DIA) conference, the leading insurtech gathering which took place in Munich, Germany from November 20-21, 2019. Persado was recognized by more than 800 insurers and insurtech investors as having the most strategic impact to the insurance industry thanks to its ability to apply AI and machine learning to the content creation process across the enterprise.
According to Forrester’s Customer Experience Index, which measures how successfully a company delivers on customer experience to create long-term loyalty, communication can make a difference of up to 16 CX Index points for insurers. As a result, insurance brands could add nearly $1 billion to their ledgers if they clarify communications about everything from how much a policy costs to how to file a claim.
With Persado, insurers can find the right choice of words for clear and consistent messaging across their communication channels and customers’ touchpoints to deliver better customer experiences, and gain, retain and grow customers.
“We’re proud to have earned the recognition from the prestigious DIAmond Award for our technology,” said Assaf Baicu, Co-Founder and Senior Vice President Product and Engineering at Persado. “We founded Persado to disrupt word choice using AI, machine learning and data. Our goal has been to create hundreds of enterprise-wide partnerships with innovative brands to help them harness the power of words to drive meaningful communications with prospective and current customers.”
The Persado platform uses sophisticated AI, data science, computational linguistics, and machine learning to generate the perfect message by leveraging the world’s most advanced language knowledgebase of more than one million tagged and scored words and phrases.
With Persado, insurance brands can personalize their value propositions and benefits for target segments, educate users and encourage the use of digital self-service solutions, and streamline payments options and claim submissions. Current insurance customers saw the strategic value across a variety of products (such as medical, auto, home) and functions (such as acquisition, servicing, claims and billing). Recent campaigns have had a real impact, including 11% online claims submission lift, and 16% lift in payment completion.
To date, Persado has generated language for more than 25,000 campaigns and helped many of the world’s top brands generate a total of more than $1.5 billion in incremental revenue.
You can see Persado’s presentation at the DIA conference here.