Brighton Jones’ CMO Uses AI to Enhance Marketing Personalization
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Brighton Jones’ CMO Uses AI to Enhance Marketing Personalization

ByLiza Colburn

In a recent episode of our CMOs series, Paul Roetzer sat down with John Dougherty, CMO of Brighton Jones, for a discussion on how AI is changing the marketing landscape at Brighton Jones.  Brighton Jones provides a combination of investment management and financial planning services. As one of the largest financial planning organizations in the…

Why Personalization Matters for Capturing New Customers and Driving Loyalty
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Why Personalization Matters for Capturing New Customers and Driving Loyalty

ByLiza Colburn

Marketers have been talking about personalization since the first web browsers began tracking customer behavior using third-party cookies. For good reason. Customers increasingly demand that organizations deliver a relevant and personalized experience for them. This is a natural outcome of the explosion in digital channels, and the ease with which brands can blast customer inboxes…

Contextual Adaptive Algorithm
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How to deliver personalized content when you don’t know your user

ByLiza Colburn

Business leaders have long viewed personalization as the ultimate way to optimize customer experience. By capturing customer data and mining it for insights into the customer’s interests, organizations can deliver more relevant digital experiences. At least in theory. Practice, however, has revealed that it’s not always easy to identify who is visiting your website and…

lessons in loyalty program
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How to Drive Stronger Results from Loyalty Programs

ByLiza Colburn

According to data cited in Persado’s April 28th webinar, roughly 75% of companies say they provide their customers with excellent personalized consumer experiences. But here’s the kicker: 52% of consumers disagree, feeling like they are just another cog in the generic consumer marketing machine.  During our  “Lessons in Loyalty: How to Drive Stronger Results from…

How the Pandemic Changed Customer Language
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How the Pandemic Changed Customer Language

ByLiza Colburn

If the past two years have taught us anything, it’s that you should expect the unexpected. While a global pandemic might be a major blindside, language trends don’t have to be. Persado conducted an in-depth analysis of the major shifts in messaging from 2020 to 2022, revealing the language that performed successfully often held one…

customer experience and personal narratives
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How “Narratives” Drive Engagement With Your Message

ByLiza Colburn

Narratives are a key element of every memorable message that audiences receive. Though a single Narrative may anchor a campaign for years, brands can build a wide variety of stories around it to hook audiences and connect with them. For example, iconic brand campaigns like Mastercard’s “Priceless” series ran for two decades with a Narrative…

Michaels logo for customer story
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How Michaels Transformed Its Personalization Strategy: Unlocking Greater Loyalty & Engagement

ByPersado Admin

Michaels partnered with Persado to put omnichannel personalization strategy and customer loyalty at the forefront of its SMS, Facebook, and email marketing campaigns.

woman looking at her phone while holding a cup of coffee
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What 9 in 10 Executives Want from a Digital Transformation

ByPersado Admin

If you had to guess the number one goal of business executives who invest in a digital transformation, what would you say? Operational efficiency? Business continuity? ROI? The answer, cited by 9 out of 10 executives, is customer centricity and personalization, according to research from Boston Consulting Group. In other words, 90% of business leaders…

How Retailers can prepare for Customers
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The Path to Purchase: What Retailers Can Do to Make it Easier on Customers This Holiday Season

ByPersado Admin

The journey to purchase is not always a straight path, too many retail road bumps and unexpected detours can challenge even the most loyal customers. Keeping this in mind, how can merchants prepare now to keep their target consumers straight ahead on the path to purchase this holiday season? It’s time to think about AI….

Your Top Marketing Questions Answered on Apple’s New Privacy Policy
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Your Top Marketing Questions Answered on Apple’s New Privacy Policy

ByPersado Admin

Marketers can still engage their customers without relying on vast sources of third-party data. Start now to explore news ways to measure impact, rebalance the channel mix, and look to capture first-party data.  We’re hearing a lot of questions in the community about how to approach customer engagement strategies in the middle of these upheavals…