Jeff Maggioncalda, Coursera CEO, on the Mindset of a Growth CEO

In this episode, Jeff Maggioncalda shares his growth CEO playbook and the magic behind a platform business model. Under Jeff’s leadership, Coursera is transforming learning and education across the globe, and Jeff and Jason go into detail about how to build a data-driven company that has a laser focus on product-market fit.

Jeff Maggioncalda is the CEO of Coursera, having joined the company in June 2017. He previously served for 18 years as the founding CEO at Financial Engines Inc, a company co-founded by economist and Nobel Prize winner William Sharpe. Jeff also worked as a consultant at McKinsey & Company and Cornerstone Research and holds an MBA from the Stanford Graduate School of Business.

Jeff Maggioncalda CEO of Coursera

Noam Paransky, Tapestry Chief Digital Officer, on the Art of Digital Transformation in Retail

In this episode, Noam Paransky explores the art and science of leading digital transformation in the retail space. Noam and Jason cover topics such as personalization in retail, the importance of quick wins, the role of perseverance in change efforts, and how to evaluate AI for business impact.

Noam Paransky is the Chief Digital Officer of Tapestry, where he leads the company’s digital innovation agenda and ensures the company delivers an inspiring omni-channel experience through all digital touchpoints. Prior to Tapestry, Noam was SVP of Digital at Gap, Inc. where he led digital programs for all Gap, Inc. brands. Noam spent nearly two decades as a retail, digital and marketing consultant.

Noam Paransky Chief Digital Officer, Tapestry

Jim McCann, Chairman of 1-800-Flowers.com, on Pivoting Toward Experiential Commerce

In this episode, Jim McCann shares stories of his fascinating and successful career as an “accidental entrepreneur” guiding 1-800-Flowers.com from a single flower shop in Manhattan to one of the world’s leading gourmet food and floral gift providers — all built on a foundation of making people smile.

Jim and Jason talk about what it takes to be truly customer-centric and how to focus on customer relationships while embracing technology that builds competitive advantage.

Jim McCann is the Founder and Executive Chairman of 1-800-Flowers.com as well as a respected author and philanthropist. Jim’s strategy for growth included an effective combination of building and buying new businesses and brands that resonate with customers.

Jim McCann Founder and Executive Chairman, 1-800-Flowers.com

Darren Herman, Bain Capital Operating Partner, on Entrepreneurial Growth and The Right Side of History

In this episode, Darren Herman shares stories and examples of growth and innovation from the vantage point of an experienced private equity operating partner. Darren and Jason unpack the winning formula of talent + data + digital maturity as key enablers to be “on the right side of history.”

Darren Herman is an operating partner across the North American private equity team at Bain Capital and joined the firm in 2016. Darren has worked in both the Boston and New York offices and focuses on growing the portfolio of investments through advertising, marketing, e-commerce, CRM, and innovation.

Prior to joining Bain Capital, Darren was an executive at Mozilla Corporation and at multiple companies within the MDC Partners group of advertising and marketing agencies.

Darren Herman Operating Partner, Bain Capital

Bob Liodice: Marketing Agility Amidst Disruption

In this episode, Bob Liodice explains how marketing leaders are pivoting–and performing–amidst disruption. Sharing examples from Anheuser-Busch, Tesla, Lyft and others, Bob and Jason discuss what it means to deliver true customer-centric engagement and why brand purpose is all about usefulness.

Bob Liodice is chief executive officer of the Association of National Advertisers and previously served as executive vice president, responsible for member relations and business development.

Prior to the ANA, Bob was vice president of global marketing and sales for Grupo Televisa, a major worldwide broadcaster and spent more than 15 years in marketing and financial management at Kraft General Foods.

Bob Liodice CEO, Association of National Advertisers

Paul Chibe: Building Customer-Centric Brands

In this episode, Jason and Paul discuss how brands can evolve to deliver exceptional experiences such as the Nutella Cafe and what it takes to build a brand today. Jason and Paul dive into the power of customer-centric brand building and Paul shares his leadership experience making the transition from finance to marketing to the CEO role.

Paul Chibe is President and CEO of Ferrero North America and leads Ferrero Group’s US, Canada, and Caribbean businesses including iconic brands such as Nutella, Tic Tac, and Ferrero Rocher. Before Ferrero, Paul was US Chief Marketing Officer for Anheuser-Busch InBev and spent 11 years running the US Gum and Mints business for Wrigley.

Paul Chibe President and CEO, Ferrero North America

Monica McGurk: Driving Business Impact Through Customer Insights and Collaboration

In this episode, Kellogg Company Chief Growth Officer Monica McGurk discusses the CGO role and how leaders can drive growth, covering topics ranging from capturing customer insights in a matrix organization to the role of AI and how to deliver impact across functions and geographies.

Monica McGurk is the Chief Growth Officer for Kellogg Company and is a member of the Company’s executive committee. Prior to Kellogg, Ms. McGurk served as Chief Growth Officer at Tyson Foods and was Senior Vice President, Strategy, Decision Support and eCommerce for Coca-Cola North America. Ms. McGurk holds MBA and Education degrees from Stanford University and a Bachelor of Arts degree from Harvard University.

Monica McGurk Chief Growth Officer, Kellogg Company

Michael Kassan: Innovation in Media, Telecom and Tech

In this episode, media expert Michael Kassan shares stories of flexibility, agility and the new partnership models that highlight how leaders are rising to meet the challenge of the current environment. From Zoom calls drowned out by the lawnmower to the demise of business travel, Michael and Jason pull no punches showing how it’s no longer “a multiple choice exam for leaders.”

Michael Kassan is the founder, Chairman and CEO of MediaLink. He has been described as the “ultimate power broker,” and is a trusted advisor to Fortune 100 chief marketing officers, media moguls, Hollywood visionaries, technology pioneers, advertising holding company heads and Wall Street investors.

Michael Kassan Chairman and CEO, MediaLink

Philip Thomas: Innovation and Creativity at Cannes Lions

In this conversation, Philip Thomas, Chairman of Cannes Lions, discusses the evolution of data-guided creativity and how marketing leaders can use this new reality to deliver on their mandate as Chief Creative Officers for the brand. Philip and Jason also go inside what it’s like to pivot and adapt a world-class event like Cannes Lions, seemingly overnight.

Philip Thomas is Chairman of Cannes Lions and President of Ascential’s Marketing Division, which comprises Cannes Lions International Festival of Creativity, WARC, and MediaLink. He was CEO of Lions Festivals for ten years, between 2006-2016.

Philip Thomas President, Marketing Division of Ascential and Chairman of Cannes Lions

Sir Martin Sorrell: Go Where the Growth Is

In this provocative conversation, Sir Martin Sorrell outlines the future of marketing and advertising and how the holy trinity of first party data, digital content, and programmatic advertising will supercharge the next wave of growth. Jason and Sir Martin discuss the true meaning of faster, better, cheaper and how to deliver on that promise through a new-era, tech-led advertising and marketing services model.

Sir Martin Sorrell is Founder and Executive Chairman of S4 Capital, a purely digital advertising and marketing services business totally focused on growth. Before founding S4 Capital, Sir Martin was CEO of WPP for 33 years, building it from a £1 million “shell” company in 1985 into the world’s largest advertising and marketing services company, with a market capitalization of over £16 billion when he left.

Sir Martin Sorrell Founder and Executive Chairman, S4 Capital

Veronika Sonsev: Reimagining Retail in the Age of COVID-19

In this lively and wide-ranging conversation, retail expert Veronika Sonsev discusses how retail leaders can both respond and adapt to the fundamentally changed landscape brought about by COVID-19. Jason and Veronika share stories and insights on the new realities of omnichannel retail, segmentation, personalization, content, and merchandising with examples from Hugo Boss, Patagonia, and more.

Veronika Sonsev is Co-founder of CommerceNext and a Retail Practice Lead and Partner at Chameleon Collective. Veronika has worked with some of the largest retailers and has deep knowledge of the challenges facing retail and e-commerce today. Veronika helps retail leaders to develop strategies for growing their businesses and telling their stories in ways that get attention.

Veronika Sonsev Co-founder of CommerceNext
Retail Practice Lead and Partner at Chameleon Collective

Alyson Clarke: The Winning Formula for Delivering Great Customer Experiences in Financial Services

In this conversation, guest speaker Alyson Clarke from Forrester discusses key takeaways from her research on customer experience and personalization in the financial services industry. Jason and Alyson detail just what it takes to build a customer-centric organization that delivers business impact, touching on topics such as measurement, differentiation, and how to communicate effectively on the journey to a new normal.

Alyson Clarke is a Principal Analyst with Forrester serving the financial services industry helping leaders understand and prepare for the future. She works closely with retail banking and other financial services executives to develop and execute on strategy, deliver superior customer experiences, and digitally accelerate their business.

Alyson Clarke Principal Analyst, Forrester

Jim Stengel (Part 2): Activating Your Brand Purpose on the Path to a New Normal

In part two of this two-part conversation, Jason and Jim continue their brand purpose deep-dive:

• How to unlock the energy that’s been lying dormant in your brand
• Stories of retailers, banks, and insurance companies responding with agility and authenticity
• Tips for segmenting your audience on the journey to a new normal

Jim Stengel is founder and CEO of the Jim Stengel Company which helps brands discover and activate their true purpose. Jim and his team have helped over 90 companies in 20+ countries achieve sustained growth. Jim was formerly the global CMO of Procter & Gamble and hosts The CMO Podcast.

Jim Stengel CEO, Jim Stengel Company,
Author, Unleashing the Innovators & Grow

Jim Stengel (Part 1): Activating Your Brand Purpose on the Path to a New Normal

In this conversation, Jason and Jim discuss how brands can live their brand purpose by putting their customers’ needs first during the early stages of responding to the COVID-19 pandemic. Jim shares examples of companies leading the way and they discuss how to unlock the hidden value of language as a concrete way to engage customers in meaningful ways that impact the business.

Jim Stengel is founder and CEO of the Jim Stengel Company which helps brands discover and activate their true purpose. Jim and his team have helped over 90 companies in 20+ countries achieve sustained growth. Jim was formerly the global CMO of Procter & Gamble and hosts The CMO Podcast.

Jim Stengel CEO, Jim Stengel Company,
Author, Unleashing the Innovators & Grow